Front of House & Guest Experience Champion

Big4 Holiday Parks; NURIOOTPA; Sur place; AUD 65 000 - 85 000; Plein temps

Résumé du poste

BIG4 Barossa Tourist Park in Nuriootpa is seeking a Front of House & Guest Experience Lead to guide our reception team, oversee daily operations, rostering and guest satisfaction. You will know when to step in, empower your team and escalate issues as needed, leading by example in a busy hospitality setting.

We value initiative, teamwork and a positive workplace culture, with a strong focus on delivering quality guest experiences for visitors to the Barossa region.

Qualifications

• Confident and proactive leader.
• Strong organisational skills.
• Positive, solutions-focused attitude.
• Experience in tourism, hospitality or accommodation management highly regarded.
• Enjoys supporting others.

Responsabilités

• Take ownership of Front of House operations
• Staff rostering
• Daily operations management
• Guest satisfaction
• Resolving challenges as they arise
• Making decisions and taking initiative
• Leading by example

Connaissances

Confident leader

Organisational skills

Solutions-focused

Hospitality management experience

Supports others

Description du poste

BIG4 Barossa Tourist Park in Nuriootpa is seeking a Front of House & Guest Experience Lead to guide our reception team, oversee daily operations, rostering and guest satisfaction. You will know when to step in, empower your team and escalate issues as needed, leading by example in a busy hospitality setting.

We value initiative, teamwork and a positive workplace culture, with a strong focus on delivering quality guest experiences for visitors to the Barossa region.