Front Desk & Guest Experience Specialist with Career Growth

Big 4 Swan Hill; Swan Hill; On-site; AUD 42,000 - 52,000; Full time

Job summary

Big 4 Swan Hill Caravan Park is seeking a friendly, bubbly front-of-house team member for our busy site. The role goes beyond reception, offering exposure to all areas of the business and scope to take on more responsibility as you gain experience.

You will welcome guests, handle bookings and inquiries, manage check-ins/outs, answer calls and emails, and support administration and stock control. Training is provided, with opportunities for progression within the business.

Qualifications

• Friendly, bubbly and motivated.
• Enjoy working with people and creating guest experiences.
• Positive attitude and willingness to learn.
• Able to work weekends and school holidays.
• Experience welcome but training provided.

Responsibilities

• Welcoming guests and delivering exceptional service.
• Processing bookings, check-ins, and check-outs.
• Handling phone calls, emails and guest inquiries.
• Assisting with general administration.
• Monitoring supplies and stock ordering.

Skills

Customer service

People skills

Positive attitude

Willingness to learn

Weekend availability

Team player

Tools

Newbook

Job description

Big 4 Swan Hill Caravan Park is seeking a friendly, bubbly front-of-house team member for our busy site. The role goes beyond reception, offering exposure to all areas of the business and scope to take on more responsibility as you gain experience.

You will welcome guests, handle bookings and inquiries, manage check-ins/outs, answer calls and emails, and support administration and stock control. Training is provided, with opportunities for progression within the business.