Guest Experience Front Desk Lead | Park Hospitality

Discovery Parks; Queensland; On-site; AUD 42,000 - 56,000; Full time

Benefits offered by this job

Discounted accommodation

G’day Rewards discounts

Service recognition awards

Employee Assistance Program

Internal promotions

Job summary

G’day Group is seeking a Front Office Receptionist to be the welcoming face of our park network. You will deliver high standards of guest service, process check-ins and outs, and manage reservations using the RMS booking system.

You’ll coordinate with housekeeping to track accommodation readiness and provide local area information. This role requires excellent communication, cash handling, and strong organizational skills.

Qualifications

• Previous Front Office experience in hospitality.
• Passionate about delivering exceptional Guest experience.
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.

Responsibilities

• Providing a high standard of customer service.
• Processing guest check-ins and outs.
• Accurately using the park booking system to make reservations and manage accounts.
• Coordinate with the Housekeeping team to track readiness of accommodation.
• Supply guests information regarding property and local areas of interest.
• Completing the day-to-day office administration.
• Maintain excellent relationships with the park teams, residents and guests.

Skills

Customer service

Communication

Cash handling

Computer skills

Tools

RMS Booking System

Job description

G’day Group is seeking a Front Office Receptionist to be the welcoming face of our park network. You will deliver high standards of guest service, process check-ins and outs, and manage reservations using the RMS booking system.

You’ll coordinate with housekeeping to track accommodation readiness and provide local area information. This role requires excellent communication, cash handling, and strong organizational skills.