Guest Experience Champion — Front Desk, Weekends

The Park Lane Group; Healesville; On-site; AUD 40,000 - 57,000; Part time

Benefits offered by this job

Staff discounts across Park Lane Group

Job summary

BIG4 Yarra Valley Park Lane Holiday Park in Victoria is seeking a Guest Experience Officer for a casual, guest-focused role. You will welcome guests at the front desk, assist with bookings and inquiries, and help create memorable stays.

The position requires excellent customer service, clear communication, and the ability to work weekends and school holidays. Join a friendly, family-owned team in a stunning bush setting with great staff discounts.

Qualifications

• Strong customer service skills.
• Clear communication and a positive attitude.
• Good organisation and attention to detail.
• Confidence using booking systems and computers.
• Ability to work independently and in a team.
• Availability to work weekends, public holidays and school holidays.

Responsibilities

• Welcome guests and provide front desk support.
• Manage bookings, payments and guest enquiries.
• Answer phone calls and emails promptly.
• Resolve guest concerns with care and professionalism.
• Promote park activities and accommodation options.

Skills

Customer service

Clear communication

Organisation

Booking systems

Teamwork

Education

Working with Children Check

Job description

BIG4 Yarra Valley Park Lane Holiday Park in Victoria is seeking a Guest Experience Officer for a casual, guest-focused role. You will welcome guests at the front desk, assist with bookings and inquiries, and help create memorable stays.

The position requires excellent customer service, clear communication, and the ability to work weekends and school holidays. Join a friendly, family-owned team in a stunning bush setting with great staff discounts.