Front of House & Guest Experience Lead

Big4 Holiday Parks; NURIOOTPA; On-site; AUD 65,000 - 85,000; Full time

Job summary

BIG4 Barossa Tourist Park in Nuriootpa is seeking a Front of House & Guest Experience Lead to guide our reception team, oversee daily operations, rostering and guest satisfaction. You will know when to step in, empower your team and escalate issues as needed, leading by example in a busy hospitality setting.

We value initiative, teamwork and a positive workplace culture, with a strong focus on delivering quality guest experiences for visitors to the Barossa region.

Qualifications

• Confident and proactive leader.
• Strong organisational skills.
• Positive, solutions-focused attitude.
• Experience in tourism, hospitality or accommodation management highly regarded.
• Enjoys supporting others.

Responsibilities

• Take ownership of Front of House operations
• Staff rostering
• Daily operations management
• Guest satisfaction
• Resolving challenges as they arise
• Making decisions and taking initiative
• Leading by example

Skills

Confident leader

Organisational skills

Solutions-focused

Hospitality management experience

Supports others

Job description

As our Front of House & Guest Experience Lead, you'll be the go-to person for our reception team, taking responsibility for staff rostering, daily operations, guest satisfaction and resolving challenges as they arise. You'll know when to step in, when to empower your team and when something genuinely needs to be escalated.

Key responsibilities

Take ownership of Front of House operations

Staff rostering

Daily operations management

Guest satisfaction

Resolving challenges as they arise

Making decisions and taking initiative

Leading by example

About you

Confident and proactive leader

Strong organisational skills

Positive, solutions-focused attitude

Experience in tourism, hospitality or accommodation management highly regarded

Enjoys supporting others

About us

BIG4 Barossa Tourist Park is located in the heart of the Barossa Valley, offering a range of accommodation and facilities for visitors to the region.

As part of the Nuriootpa Centennial Park precinct, we are a busy and established tourism business with a strong focus on customer service, teamwork and delivering quality guest experiences.

We're a friendly, hardworking team who value initiative, accountability and a positive workplace culture.