Guest Experience Lead - Front Office & Team Growth

Discovery Parks; Adelaide; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 G

Discounts with G’day Rewards Partners

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

Discovery Parks Adelaide Beach Front is seeking a friendly Front Office/Guest Services professional to deliver outstanding guest experiences, manage check-ins and check-outs, and coordinate with housekeeping to ensure smooth operations.

You will join Australia’s largest park network, with staff discounts, ongoing training, and opportunities for progression in a vibrant, outdoor-focused setting near Semaphore Beach.

Qualifications

• Previous Front Office experience within the hospitality industry.
• A genuine passion for delivering exceptional guest experiences.
• Proficient computer skills, including RMS or comparable Reservation Booking System.
• Outstanding communication and interpersonal skills.
• The ability to handle cash transactions accurately and confidently.
• Strong organisational skills and a sharp eye for detail.
• An enthusiastic, can-do attitude that energises those around you.
• Flexibility to work weekends, public holidays, and evenings as required.
• A current driver's licence (essential).

Responsibilities

• Delivering a consistently high standard of customer service that leaves guests smiling.
• Processing seamless guest check-ins and check-outs.
• Accurately utilising the park booking system to manage reservations and accounts.
• Coordinating with the Housekeeping team to track accommodation readiness.
• Providing guests with helpful information about the property and local areas of interest.
• Completing day-to-day office administration with precision and efficiency.
• Building and maintaining excellent relationships with park teams, residents, and guests.
• Supervising front office staff, including training, rostering, and performance monitoring.

Skills

Front Office experience

Customer service

Communication skills

Cash handling

RMS / reservations system

Driver's licence

Tools

RMS

Job description

Discovery Parks Adelaide Beach Front is seeking a friendly Front Office/Guest Services professional to deliver outstanding guest experiences, manage check-ins and check-outs, and coordinate with housekeeping to ensure smooth operations.

You will join Australia’s largest park network, with staff discounts, ongoing training, and opportunities for progression in a vibrant, outdoor-focused setting near Semaphore Beach.