Front Desk & Guest Experience Champion

G'day Group; Bargara; On-site; AUD 48,000 - 64,000; Full time

Job summary

G’day Group is seeking a Front Office Receptionist to greet guests at our park, manage bookings, and support daily operations. The role focuses on delivering outstanding guest service and accurate reservation handling to ensure a smooth guest journey.

You will work with housekeeping and park teams, assisting with check-ins/outs and guest inquiries while maintaining professional communication and attention to detail. This on-site role requires weekend availability and a current driver’s licence.

Qualifications

• Previous front office experience within the hospitality industry.
• Passionate about delivering exceptional guest experience.
• Proficient computer skills, including knowledge of RMS or comparable booking system.
• Excellent communication and interpersonal skills.

Responsibilities

• Providing a high standard of customer service.
• Processing guest check-ins and check-outs.
• Accurately using the park booking system to make reservations and manage accounts.
• Coordinate with the Housekeeping team to track readiness of accommodation.
• Provide guests information regarding the property and local areas of interest.
• Complete day-to-day office administration.
• Maintain excellent relationships with park teams, residents and guests.

Skills

Front Office Experience

Guest Experience

RMS or Booking System

Cash Handling

Communication

Organizational Skills

Positive Attitude

Weekend Accessibility

Driver's Licence

Tools

RMS Booking System

Job description

G’day Group is seeking a Front Office Receptionist to greet guests at our park, manage bookings, and support daily operations. The role focuses on delivering outstanding guest service and accurate reservation handling to ensure a smooth guest journey.

You will work with housekeeping and park teams, assisting with check-ins/outs and guest inquiries while maintaining professional communication and attention to detail. This on-site role requires weekend availability and a current driver’s licence.