Front Office Supervisor: Guest Experience & Team Lead

G'day Group; Adelaide; Sur place; AUD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Discounted accommodation

Staff discounts

Service recognition awards

Employee Assistance Program

Internal promotions

Résumé du poste

G'day Group is seeking a customer‑centric Front Office professional for its Adelaide Beach Front location. You will manage guest check‑ins/outs, bookings and guest inquiries, working closely with housekeeping and the park team to ensure a smooth guest journey.

Join Australia’s largest park network and benefit from staff discounts, career development and internal promotion opportunities in a dynamic, service‑led environment.

Qualifications

• Previous Front Office experience within the hospitality industry.
• A genuine passion for delivering exceptional guest experiences.
• Proficient computer skills, including knowledge of RMS or a comparable Reservation Booking System
• Outstanding communication and interpersonal skills
• The ability to handle cash transactions accurately and confidently
• Strong organisational skills and a sharp eye for detail
• An enthusiastic, can-do attitude that energises those around you
• Flexibility to work weekends, public holidays, and evenings as required
• A current driver's licence (essential)

Responsabilités

• Delivering a consistently high standard of customer service that leaves guests smiling
• Processing seamless guest check-ins and check-outs
• Accurately utilising the park booking system to manage reservations and accounts
• Coordinating with the Housekeeping team to track accommodation readiness
• Providing guests with helpful information about the property and local areas of interest
• Completing day-to-day office administration with precision and efficiency
• Building and maintaining excellent relationships with park teams, residents, and guests
• Supervising front office staff, including training, rostering, and performance monitoring

Connaissances

Front Office experience

Guest-focused

Communication skills

Cash handling

Organisational skills

Scheduling/rostering

Can-do attitude

Flexibility weekends/evenings

Driver's licence

Outils

RMS

Description du poste

G'day Group is seeking a customer‑centric Front Office professional for its Adelaide Beach Front location. You will manage guest check‑ins/outs, bookings and guest inquiries, working closely with housekeeping and the park team to ensure a smooth guest journey.

Join Australia’s largest park network and benefit from staff discounts, career development and internal promotion opportunities in a dynamic, service‑led environment.