Front Desk & Workplace Experience Lead

Tasmania; New South Wales; On-site; AUD 60,000 - 80,000; Full time

Job summary

Jones Lang LaSalle (JLL) in New South Wales, Australia, is seeking a Reception & Workplace Experience Coordinator to welcome employees and visitors, manage visitor registration and switchboard ops, and coordinate facilities and events. You will work with the Facilities Manager to ensure smooth operations, respond to helpdesk tickets, and support workplace initiatives that foster community.

The role emphasizes hospitality, professional communication, and meticulous attention to detail in a

Qualifications

• Prior front desk experience in a fast-paced environment such as facilities, property management or hospitality.
• Professional, friendly demeanour with confident communication at all organisation levels.
• Meticulous attention to detail with passion for quality service delivery.

Responsibilities

• Create a comfortable, welcoming and hospitable environment for employees and their guests
• Coordinate with internal and external stakeholders for maintenance and repairs
• Manage all communications professionally, including calls and emails, while maintaining strict data security and following client protocols
• Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace
• Manage sign-in/out procedures and issue passes for new employees or visitors
• Assist stakeholders with meeting room bookings to ensure a delightful experience
• Monitor and order stationery and office supplies when needed
• Support event organisers with logistics, equipment and assist with AV system setup
• Liaise with facilities and security team and report any incidents, utilising Corrigo and CMO when needed

Skills

Front Desk Experience

Communication

Customer Service

Hospitality

Job description

Jones Lang LaSalle (JLL) in New South Wales, Australia, is seeking a Reception & Workplace Experience Coordinator to welcome employees and visitors, manage visitor registration and switchboard ops, and coordinate facilities and events. You will work with the Facilities Manager to ensure smooth operations, respond to helpdesk tickets, and support workplace initiatives that foster community.

The role emphasizes hospitality, professional communication, and meticulous attention to detail in a