Front Desk & Guest Experience Specialist

G'day Group; South Australia; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Discounted accommodation at park sites

G'day Rewards discounts

Service recognition awards

Employee Assistance Program

Internal promotions

Job summary

G'day Group is seeking a Front Office Agent to deliver high standards of guest service across our Australian parks. You will check guests in and out, use the RMS booking system, handle guest inquiries, and coordinate with housekeeping to ensure rooms are ready.

Strong communication, cash handling accuracy, and a positive can-do attitude are essential, along with flexibility for weekends and evenings and a current driver’s license.

Qualifications

• Previous Front Office experience within the hospitality industry.
• Passionate about delivering exceptional Guest experience.
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Responsibilities

• Providing a high standard of customer service.
• Processing guest check-ins and outs.
• Accurately using the park booking system to make reservations and manage accounts.
• Coordinate with the Housekeeping team to track readiness of accommodation.
• Supply guests information regarding property and local areas of interest.
• Completing the day-to-day office administration.
• Maintain excellent relationships with the park teams, residents and guests.

Skills

Front office experience

Guest experience

Communication skills

Cash handling

Organizational skills

Positive attitude

Weekend/holiday flexibility

Driver's license

Tools

RMS

Job description

G'day Group is seeking a Front Office Agent to deliver high standards of guest service across our Australian parks. You will check guests in and out, use the RMS booking system, handle guest inquiries, and coordinate with housekeeping to ensure rooms are ready.

Strong communication, cash handling accuracy, and a positive can-do attitude are essential, along with flexibility for weekends and evenings and a current driver’s license.