Front Office Lead - Guest Experience & Reservations

Discovery Parks; Kununurra; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Accommodation can be provided

Discounted stays at over 300 G'day.nay

Discounts with G’day Rewards Partners

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

Discovery Parks – Kununurra is seeking Front Office Supervisor and Receptionist staff to welcome guests and ensure a smooth arrival experience. You will handle check-ins/outs, reservations, and coordinate with housekeeping for room readiness.

We value strong communication, cash handling, and organizational skills. Join our team for flexible hours, accommodation options, and opportunities to grow within the G’day Group network.

Qualifications

• Front Office experience in hospitality.
• Commitment to guest satisfaction.
• Ability to handle cash and POS transactions.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Willingness to work weekends/public holidays/evenings.

Responsibilities

• Provide high standard of customer service.
• Process guest check-ins and check-outs.
• Use RMS to make reservations and manage accounts.
• Coordinate with Housekeeping on room readiness.
• Inform guests about local attractions and property details.
• Handle day-to-day office administration.
• Maintain strong relationships with park teams, residents and guests.
• Supervise front office staff including training, rostering and performance monitoring.

Skills

Front Office experience

Guest service

Cash handling

Communication skills

Organizational skills

Team coordination

Flexibility

Tools

RMS (Reservation Booking System)

Job description

Discovery Parks – Kununurra is seeking Front Office Supervisor and Receptionist staff to welcome guests and ensure a smooth arrival experience. You will handle check-ins/outs, reservations, and coordinate with housekeeping for room readiness.

We value strong communication, cash handling, and organizational skills. Join our team for flexible hours, accommodation options, and opportunities to grow within the G’day Group network.