Front Desk Guest Experience Specialist

Oaks Gold Coast Hotel; Gold Coast City; Presencial; AUD 39.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Growth

Hotel Deals

Global Perks

Retail Discounts

Entertainment Discounts

Health Insurance

Parental Leave

Wellness Support

Descripción de la vacante

Oaks Gold Coast Hotel is seeking a Full-Time Guest Service Agent who delivers outstanding hospitality and welcomes guests with warmth. You will guide guests from check-in to check-out and share local recommendations with a positive, can-do attitude.

You must thrive on creating memorable experiences, communicate clearly across channels, and adapt to a rotating schedule, including weekends and public holidays, to meet guest needs.

Formación

• Experience delivering high-quality service in hospitality or customer-facing roles.
• Clear, professional written and verbal communication.
• Proactive, positive approach to guest needs.
• Passion for creating memorable guest experiences.
• Ability to work weekends, public holidays and varied shifts.

Responsabilidades

• Provide warm reception and smooth check-in for guests.
• Communicate clearly with guests, colleagues and stakeholders.
• Process reservations and requests using the property management system.
• Assist guests with local recommendations and issue resolution.

Conocimientos

Hospitality/service excellence

Clear communication

Guest experience focus

Professional presentation

Flexibility with shifts

Proactive problem solving

Descripción del empleo

Oaks Gold Coast Hotel is seeking a Full-Time Guest Service Agent who delivers outstanding hospitality and welcomes guests with warmth. You will guide guests from check-in to check-out and share local recommendations with a positive, can-do attitude.

You must thrive on creating memorable experiences, communicate clearly across channels, and adapt to a rotating schedule, including weekends and public holidays, to meet guest needs.