Guest Experience Agent: Hospitality & Local Tips

Oaks Hotels & Resorts Limited; Gold Coast City; On-site; AUD 54,000 - 65,000; Full time

Benefits offered by this job

Career growth

Hotel deals

Global perks

Retail rewards

Experiences

Health insurance

Parental leave

Wellness support

Job summary

Oaks Gold Coast Hotel is seeking a Full-Time Guest Service Agent who warmly welcomes guests and guides them from check-in to check-out, offering local insights and exceptional service.

You will handle reservations, respond across channels, and provide personalised recommendations to enhance the guest experience. A passion for guest satisfaction and a polished appearance are essential.

Qualifications

• Experience delivering high-quality service in hotel, hospitality, or customer-facing settings.
• Excellent verbal and written communication skills.
• Consistently delivers outstanding service with a proactive, positive approach.
• Able to create positive guest experiences and resolve issues efficiently.
• Polished professional presentation reflecting company standards.

Responsibilities

• Greet guests warmly and manage check-in/check-out efficiently.
• Maintain clear communication across channels with guests and staff.
• Process reservations and updates accurately using the hotel system.
• Provide personalized recommendations and assist guests throughout their stay.

Skills

Hospitality experience

Clear communication

Guest service orientation

Professional presentation

Flexible weekend shifts

Job description

Oaks Gold Coast Hotel is seeking a Full-Time Guest Service Agent who warmly welcomes guests and guides them from check-in to check-out, offering local insights and exceptional service.

You will handle reservations, respond across channels, and provide personalised recommendations to enhance the guest experience. A passion for guest satisfaction and a polished appearance are essential.