Premium Guest Experience Agent - Luxury Front Desk

Minor Hotels; Gold Coast City; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Chef meals on shift

Uniforms provided

Free hotel night per year

Global hotel discounts

Birthday day off

Rewards program access

Parking discount

Job summary

Sofitel Gold Coast Broadbeach is seeking a Guest Services Agent to deliver exceptional luxury hospitality. You will greet guests warmly, manage seamless check-in/check-out using Opera Cloud, and provide accurate information on facilities and local attractions.

The role emphasizes guest satisfaction and collaboration with Reservations, Concierge, Housekeeping and F&B teams. You will also support upselling and loyalty programs, maintain precise guest records, and handle calls with a courteous

Qualifications

• Experience in luxury hospitality or customer-facing role preferred.
• Familiarity with Opera Cloud or similar property management system is advantageous.
• Strong interpersonal and communication skills with a warm professional manner.

Responsibilities

• Welcome guests on arrival and create a positive first impression.
• Perform efficient check-in/out using Opera Cloud & ACDC and address guest inquiries.
• Provide information on hotel facilities and local attractions.
• Maintain accurate guest accounts and process payments securely.
• Handle calls professionally and document messages and reservations.
• Coordinate with Reservations, Concierge, Housekeeping and F&B teams for seamless service.
• Promote loyalty programs and upsell hotel services to maximise revenue.

Skills

Guest services

Opera Cloud

Communication

Multitasking

Phone etiquette

Job description

Sofitel Gold Coast Broadbeach is seeking a Guest Services Agent to deliver exceptional luxury hospitality. You will greet guests warmly, manage seamless check-in/check-out using Opera Cloud, and provide accurate information on facilities and local attractions.

The role emphasizes guest satisfaction and collaboration with Reservations, Concierge, Housekeeping and F&B teams. You will also support upselling and loyalty programs, maintain precise guest records, and handle calls with a courteous