Guest Experience Agent

Al Rayyan Hospitality; Geelong; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Oaks R Suites Geelong is seeking a full-time Guest Service Agent to warmly welcome guests, manage efficient check-ins and check-outs, and provide insights on local attractions to enhance their stay.

You will communicate clearly across reception, phone, and email, handle reservations with care, and offer personalised recommendations with a positive energy; weekend and holiday shifts are required.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Proactive and positive approach to addressing guest needs and exceeding expectations.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across channels (in-person, phone, email).
• Oversee accurate processing of guest reservations, updates, and special requests using property management systems.

Skills

Hospitality experience

Clear communication

Proactive service

Guest experience focus

Professional presentation

Flexible schedule

Job description

Oaks R Suites Geelong is seeking a full-time Guest Service Agent to warmly welcome guests, manage efficient check-ins and check-outs, and provide insights on local attractions to enhance their stay.

You will communicate clearly across reception, phone, and email, handle reservations with care, and offer personalised recommendations with a positive energy; weekend and holiday shifts are required.