Guest Experience Agent – 50% Off Stays + Growth

Dorsett Hotels; Gold Coast City; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

50% off stays globally

Employee Assistance Program

Birthday Leave

Job summary

Dorsett Gold Coast is seeking a Full Time Guest Service Agent to deliver exceptional guest experiences in a fast-paced hotel setting on the Gold Coast. You will be the first point of contact for guests, ensuring a warm welcome and seamless service from check-in to check-out.

Key responsibilities include handling inquiries, reservations, and coordinating with housekeeping to maintain high standards. Weekend and public holiday rosters are required in a collaborative team at a premier property.

Qualifications

• Experience in hospitality front desk or guest services.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests and provide warm, personalized welcome.
• Process check-ins/outs and manage reservations.
• Answer inquiries via phone, email, or in person.
• Coordinate with housekeeping and other departments for guest satisfaction.
• Maintain up-to-date knowledge of hotel facilities and local attractions.

Skills

Customer service

Front desk operations

Communication skills

Job description

Dorsett Gold Coast is seeking a Full Time Guest Service Agent to deliver exceptional guest experiences in a fast-paced hotel setting on the Gold Coast. You will be the first point of contact for guests, ensuring a warm welcome and seamless service from check-in to check-out.

Key responsibilities include handling inquiries, reservations, and coordinating with housekeeping to maintain high standards. Weekend and public holiday rosters are required in a collaborative team at a premier property.