Front Desk Concierge — Guest Experience (Part-Time)

Novotel; Sydney; On-site; AUD 32,000 - 39,000; Part time

Benefits offered by this job

Complimentary daily meals

Free gym membership + pool access

Uniform and training provided

Job summary

Novotel Sydney West HQ is seeking a Guest Services Agent at the front desk on a part-time basis. You will greet guests, manage check-ins/outs, answer inquiries, and promote hotel facilities.

Able to provide exceptional service and work well in a team, you should have experience in hotel front office, strong presentation, and computer skills. Uniform and training provided; complimentary meals and gym/pool access are available.

Qualifications

• Experience in a hotel front office or similar role.
• Strong customer service and professional presentation.
• Good communication and computer skills including MS Office.

Responsibilities

• Deliver service excellence from check-in to check-out and beyond.
• Be the first point of contact for guests and visitors.
• Handle front desk tasks including selling hotel facilities, reservations, and guest accounts.
• Provide local information and assist guests with inquiries.

Skills

Customer service

Teamwork

Communication

Check-in/Check-out

Tools

Opera PMS

Fidelio

MS Office

Job description

Novotel Sydney West HQ is seeking a Guest Services Agent at the front desk on a part-time basis. You will greet guests, manage check-ins/outs, answer inquiries, and promote hotel facilities.

Able to provide exceptional service and work well in a team, you should have experience in hotel front office, strong presentation, and computer skills. Uniform and training provided; complimentary meals and gym/pool access are available.