Front Desk Guest Experience Agent - Free Gym & Meals

West HQ; Sydney; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Complimentary daily meals

Free gym membership + pool access

Uniform and training provided

Job summary

West HQ in Sydney's Western Suburbs seeks a friendly Guest Services Agent for a part-time front desk role. You will greet guests, manage check-ins and check-outs, handle inquiries and promote our on-site facilities.

Experience in hotel/front desk is preferred. You will need strong computer skills, familiarity with PMS systems (Opera or Fidelio preferred), and the flexibility to work days, nights, and weekends. Competitive benefits included.

Qualifications

• Experience in the same or similar role within the Hotel Industry.
• Excellent personal presentation and conduct.
• Intermediate computer and Microsoft suite experience.
• Experience working with PMS, Opera or Fidelio (preferred).
• Availability days, nights and weekends (flexible rosters).
• Responsible service of Alcohol competency card (or willingness to obtain).

Responsibilities

• Deliver service excellence from check-in to check-out and everywhere in between.
• Often be the first point of contact for guests and visitors.
• Carry out front office tasks including selling facilities, making reservations and maintaining guest accounts.
• Provide guests with local information about neighbourhood attractions and amenities.

Skills

Customer service

Front desk

Guest relations

Team player

Tools

PMS

Opera

Fidelio

Job description

West HQ in Sydney's Western Suburbs seeks a friendly Guest Services Agent for a part-time front desk role. You will greet guests, manage check-ins and check-outs, handle inquiries and promote our on-site facilities.

Experience in hotel/front desk is preferred. You will need strong computer skills, familiarity with PMS systems (Opera or Fidelio preferred), and the flexibility to work days, nights, and weekends. Competitive benefits included.