Guest Service Agent - Front Desk (Part Time)

Novotel; Sydney; On-site; AUD 32,000 - 39,000; Part time

Benefits offered by this job

Complimentary daily meals

Free gym membership + pool access

Uniform and training provided

Job summary

Novotel Sydney West HQ is seeking a Guest Services Agent at the front desk on a part-time basis. You will greet guests, manage check-ins/outs, answer inquiries, and promote hotel facilities.

Able to provide exceptional service and work well in a team, you should have experience in hotel front office, strong presentation, and computer skills. Uniform and training provided; complimentary meals and gym/pool access are available.

Qualifications

• Experience in a hotel front office or similar role.
• Strong customer service and professional presentation.
• Good communication and computer skills including MS Office.

Responsibilities

• Deliver service excellence from check-in to check-out and beyond.
• Be the first point of contact for guests and visitors.
• Handle front desk tasks including selling hotel facilities, reservations, and guest accounts.
• Provide local information and assist guests with inquiries.

Skills

Customer service

Teamwork

Communication

Check-in/Check-out

Tools

Opera PMS

Fidelio

MS Office

Job description

Guest Service Agent - Front Desk (Part Time)

Are you a passionate guest services professional who enjoysdelivering bespoke and memorable experiences? We have the job foryou!

• Complimentary daily meals
• Free gym membership + pool access
• Uniform and training provided

As a Guest Services Agent you will be the first point of contactfor our guests, playing a crucial role in ensuring a warm andwelcoming atmosphere. You will handle check-ins and check-outs,address guest inquiries, and provide top-notch service to enhancethe overall guest experience.

A bit about us...

At West HQ, we offer more than just premier accommodation withluxurious touches. Situated in the middle of Western Sydney,minutes from the M7 Motorway and only 45 minutes from Sydney's CBD,our location is unparalleled. With 164 rooms, eight multi-purposeevent venues and an on-site bar and restaurant, Novotel Sydney,West HQ is one of the best all-encompassing hotels in the country.

The main duties of this role include:

• Deliver service excellence, from check in to check out andeverywhere in between
• Often be the first point of contact for guests andvisitors
• Be responsible for completing a wide variety of front officetasks, which will ensure that every day is different from sellingthe hotel's facilities to taking reservations and maintaining guestaccounts
• Provide guests and visitors with local information from yourvast array of knowledge regarding the neighbourhood attractions andamenities

So who are we looking for?

The ideal candidate will be someone who goes the extra mile toprovide a memorable guest experience with the ability to think ontheir feet and quickly resolve issues. This role requires someonewho has a genuine customer service focus and who enjoys workingpart of a team.

To be considered for this role, you willneed:

• Experience in the same or a similar role within the HotelIndustry
• Excellent personal presentation and conduct
• Intermediate computer and Microsoft suite experience
• Experience working with PMS, Opera or Fidelio (preferred)
• Availability days, nights and weekends (flexible rosters)
• Responsible service of Alcohol competency card (or willingnessto obtain)

For more information visithttp://www.novotelwesthq.com.au/