Guest Experience Specialist

Novotel Hotels; Sydney; In loco; AUD 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Novotel Hotels in Sydney is seeking a Front Office professional to manage guest interactions from check-in to check-out and beyond. You will deliver service excellence, handle reservations, and maintain guest accounts with accuracy and care.

Ideal candidates communicate clearly, thrive in a fast-paced environment, and actively support loyalty program enrolments while upholding brand standards and a guest-first ethos.

Competenze

• Experience in front office operations and guest services.
• Ability to handle reservations and guest accounts accurately.
• Strong communication and phone etiquette.

Mansioni

• Deliver service from check-in to check-out and throughout the guest journey.
• Provide passionate, knowledgeable, and friendly service to guests.
• Complete front office tasks including selling hotel facilities and managing guest accounts.
• Answer phone calls professionally per brand standards.
• Promote loyalty program enrolments and sales.

Conoscenze

Front desk service

Formazione

Hospitality qualification

Strumenti

Booking systems

Descrizione del lavoro

Novotel Hotels in Sydney is seeking a Front Office professional to manage guest interactions from check-in to check-out and beyond. You will deliver service excellence, handle reservations, and maintain guest accounts with accuracy and care.

Ideal candidates communicate clearly, thrive in a fast-paced environment, and actively support loyalty program enrolments while upholding brand standards and a guest-first ethos.