Front Desk Guest Service Specialist

NOVOTEL; Sydney; On-site; AUD 42,000 - 60,000; Part time

Benefits offered by this job

Work Your Way

Mentorship by Accor professionals

Career development opportunities

Job summary

Accor in Sydney’s CBD is seeking a Guest Service Agent for a part-time or full-time role at Novotel Sydney Darling Square. You will deliver service excellence from check-in to check-out and throughout each guest journey, ensuring memorable stays.

Ideal candidates have hotel customer service experience, strong communication, and the ability to multitask under pressure while promoting the loyalty program and brand standards.

Qualifications

• Previous customer service experience in a Hotel environment.
• Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud.
• You will be able to work under pressure, multitask and be a solution finder.
• Strong communication skills and pride in personal presentation.
• A genuine customer service focus and a strong dedication to always making our guest's smile during their stay.

Responsibilities

• Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel's facilities to taking reservations and maintaining guest accounts.
• Answer all telephone calls in a professional manner according to brand standard.
• Live our loyalty culture and drive enrolments and sales for our loyalty program.

Skills

Customer service

Microsoft Office

Opera Cloud

Pressure tolerance

Communication

Presentation

Tools

Opera Cloud

Microsoft Office

Job description

Accor in Sydney’s CBD is seeking a Guest Service Agent for a part-time or full-time role at Novotel Sydney Darling Square. You will deliver service excellence from check-in to check-out and throughout each guest journey, ensuring memorable stays.

Ideal candidates have hotel customer service experience, strong communication, and the ability to multitask under pressure while promoting the loyalty program and brand standards.