Part-Time Front Office Duty Manager — Lead Guest Experience

Novotel Hotels; Sydney; On-site; AUD 34,000 - 52,000; Part time

Benefits offered by this job

Mentorship by Accor professionals

Working with a passionate hospitality팀

Job summary

Novotel Sydney City Centre is seeking a dynamic Front Office expert to join as a Part Time Duty Manager. This role supports day-to-day operations and leads the Front Office team to deliver exceptional guest service.

Based in Sydney, you will supervise the team, handle escalations, assist with check-in/out, and respond to emergencies, while maintaining high communication with other departments. Availability for rotating shifts and relevant certificates are required.

Qualifications

• Relevant experience in the hotel industry.
• Strong working knowledge of Opera/Opera Cloud, Microsoft Outlook and Microsoft Office.
• Guest obsessed focus with the ability to flex in a fast paced and ever changing environment.
• Ability to navigate through change and provide quick thinking solutions should problems arise.
• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
• Clear and confident communication skills – both written and verbal.
• Availability to work on a rotating roster including morning, evening and overnight shifts.
• Hold a valid Responsible Service of Alcohol, CPR & First Aid certificate.

Responsibilities

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of the Director of Operations & Front Office Manager with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Process and assist with check-in and check-out of guests.
• Respond to and coordinate emergency situations.

Skills

Opera/Opera Cloud

Microsoft Outlook

Microsoft Office

Leadership

Communication

Customer service

Team supervision

Shift flexibility

Tools

Opera/Opera Cloud

Microsoft Outlook

Microsoft Office

Job description

Novotel Sydney City Centre is seeking a dynamic Front Office expert to join as a Part Time Duty Manager. This role supports day-to-day operations and leads the Front Office team to deliver exceptional guest service.

Based in Sydney, you will supervise the team, handle escalations, assist with check-in/out, and respond to emergencies, while maintaining high communication with other departments. Availability for rotating shifts and relevant certificates are required.