Front Desk & Client Services Specialist

Ulton; Hervey Bay; On-site; AUD 45,000 - 65,000; Full time

Job summary

Ulton is hiring a Receptionist/Client Services Assistant for the Fraser Coast Business Services team. In this role you will welcome clients, answer calls, and create a professional front-of-house experience while providing practical administrative support to keep clients and the team well organised.

You will manage mail, calendars, client records, and assist with billing and document processing. Strong communication, organisation, and a proactive, collaborative approach are essential to help the

Qualifications

• Strong written and verbal communication skills.
• Sound organisational skills and the ability to manage competing priorities.
• A high level of attention to detail and discretion when handling confidential information.
• A genuine focus on providing excellent service to clients and colleagues.
• The ability to build productive working relationships and work collaboratively.
• Friendly, professional and approachable.
• Proactive, adaptable and willing to help where needed.
• Organised and responsive, with a practical approach to getting things done.
• A positive team contributor who supports a respectful workplace culture.
• Previous experience is ideal but not essential.

Responsibilities

• Welcome clients and visitors, answer incoming calls, and help create a professional and organised front-of-house experience.
• Manage incoming and outgoing mail, office correspondence, meeting rooms, calendars and appointments.
• Set up new clients, maintain client details and records, and support the processing of new and completed work.
• Assist with billing, signed documents, daily lodgements and ATO-related administration.
• Prepare reports, meeting agendas and minutes, and maintain CRM and other client information.
• Work collaboratively with Client Services Assistants and provide general administrative support across the team.
• Help keep the Fraser Coast office and reception area organised, welcoming and running smoothly.

Skills

Communication

Organisational skills

Attention to detail

Customer service

Team collaboration

Proactivity

Job description

Ulton is hiring a Receptionist/Client Services Assistant for the Fraser Coast Business Services team. In this role you will welcome clients, answer calls, and create a professional front-of-house experience while providing practical administrative support to keep clients and the team well organised.

You will manage mail, calendars, client records, and assist with billing and document processing. Strong communication, organisation, and a proactive, collaborative approach are essential to help the