Client Services Assistant and Receptionist (Business Services)

Ulton Group; Fraser Coast Regional; Hybrid; AUD 42,000 - 58,000; Full time

Benefits offered by this job

Job summary

Ulton is seeking a friendly Receptionist / Client Services Assistant to join our Fraser Coast Business Services team. You’ll provide welcoming front‑of‑house service and practical administrative support to keep clients and colleagues well organised.

In this permanent full‑time role, you’ll manage calls, mail, diaries, client details, and assist with billing and documentation, contributing to a smooth, professional office environment on the Fraser Coast.

Qualifications

• Strong written and verbal communication skills.
• Sound organisational skills and the ability to manage competing priorities.
• A high level of attention to detail and discretion when handling confidential information.
• A genuine focus on providing excellent service to clients and colleagues.
• The ability to build productive working relationships and work collaboratively.
• Friendly, professional and approachable.
• Proactive, adaptable and willing to help where needed.
• Organised and responsive, with a practical approach to getting things done.
• A positive team contributor who supports a respectful workplace culture.
• Previous experience is ideal but not essential.

Responsibilities

• Welcome clients and visitors, answer incoming calls, and help create a professional and organised front-of-house experience.
• Manage incoming and outgoing mail, office correspondence, meeting rooms, calendars and appointments.
• Set up new clients, maintain client details and records, and support the processing of new and completed work.
• Assist with billing, signed documents, daily lodgements and ATO-related administration.
• Prepare reports, meeting agendas and minutes, and maintain CRM and other client information.
• Work collaboratively with Client Services Assistants and provide general administrative support across the team.
• Help keep the Fraser Coast office and reception area organised, welcoming and running smoothly.

Skills

Strong communication

Verbal communication

Organisational skills

Attention to detail

Customer service

Team collaboration

Friendly/professional

Proactive/adaptable

Organised/responsive

Team player

Experience not required

Education

No formal degree required

Job description

Client Services Assistant and Receptionist (Business Services)

Posted: 28/10/2026

Closing Date: 27/11/2026

Job Type: Permanent - Full Time

Location: Fraser Coast

Job Category: Administration and Office

What it’s like to work at Ulton

At Ulton, we recognise that our strength comes from our people, the care they show, the expertise they bring, and the way they support their clients and colleagues. That’s why we’re committed to fostering a working environment where you’ll never feel like just a number. When you work with us, you’ll be valued as a person and supported in ways that make work meaningful, enjoyable, and sustainable.

Our employee experience and benefits program is built around four pillars to set you up for success:

Wellbeing
Support for a healthy, balanced life
With flexible work options, wellness allowances, family-friendly spaces, confidential EAP support, paid parental wellness support, and more.

Reward
Recognition for your contribution
Including market-aligned remuneration reviews, our annual awards night, allowances for Ulton services, referral bonuses, retail discounts, and more.

Growth
Build your confidence and capabilities Through paid study support, leadership pathways, professional development allowances, and support to grow at every stage of your career.

Connection
A culture built on genuine relationships
With team events, celebrations, community involvement, and opportunities to strengthen your bonds with the people around you.

Together, these pillars shape a workplace experience where doing good work feels great.

Learn more about our employee experience at ulton.net/careers

Job Description

How you can make an impact

We're looking for a Receptionist / Client Services Assistant to join our Fraser Coast Business Services team. In this varied role, you'll provide welcoming front-of-house service while delivering practical administrative support that helps our clients and team stay organised and well supported.

You will:

Welcome clients and visitors, answer incoming calls, and help create a professional and organised front-of-house experience.

Manage incoming and outgoing mail, office correspondence, meeting rooms, calendars and appointments.

Set up new clients, maintain client details and records, and support the processing of new and completed work.

Assist with billing, signed documents, daily lodgements and ATO-related administration.

Prepare reports, meeting agendas and minutes, and maintain CRM and other client information.

Work collaboratively with Client Services Assistants and provide general administrative support across the team.

Help keep the Fraser Coast office and reception area organised, welcoming and running smoothly.

Desired Skills and Experience

You have:

Strong written and verbal communication skills.

Sound organisational skills and the ability to manage competing priorities.

A high level of attention to detail and discretion when handling confidential information.

A genuine focus on providing excellent service to clients and colleagues.

The ability to build productive working relationships and work collaboratively.

You are:

Friendly, professional and approachable.

Proactive, adaptable and willing to help where needed.

Organised and responsive, with a practical approach to getting things done.

A positive team contributor who supports a respectful workplace culture.

Previous experience is ideal but not essential.