Client Services Assistant and Receptionist (Business Services)

Ulton; Fraser Coast Regional; On-site; AUD 55,000 - 65,000; Full time

Job summary

Ulton is seeking a friendly and organized Client Services Assistant and Receptionist for its Fraser Coast Business Services team. You will be the welcoming front-of-house presence and provide practical administrative support, helping clients stay organised and well supported.

The role offers diverse duties including answering calls, managing mail, maintaining client records, and supporting billing and daily lodgements where needed. Previous experience is ideal but not essential.

Qualifications

• Excellent written and verbal communication skills.
• Strong organisational abilities with multitasking capability.
• Attention to detail and discretion with confidential information.
• Commitment to delivering high-quality client service.

Responsibilities

• Welcome clients and visitors at front desk and create a professional reception.
• Provide administrative support to the Fraser Coast Business Services team.
• Manage mail, calendars, appointments and meeting rooms.
• Assist with billing, documents and daily lodgements where needed.
• Prepare reports, agendas, and minutes; maintain client records.
• Collaborate with peers to keep the office welcoming and efficient.

Skills

Communication

Organization

Attention to detail

Discretion

Customer service

Teamwork

Job description

Client Services Assistant and Receptionist (Business Services)

At Ulton, we recognise that our strength comes from our people, the care they show, the expertise they bring, and the way they support their clients and colleagues. That’s why we’re committed to fostering a working environment where you’ll never feel like just a number. When you work with us, you’ll be valued as a person and supported in ways that make work meaningful, enjoyable, and sustainable.

Our employee experience and benefits program is built around four pillars to set you up for success:

WellbeingSupport for a healthy, balanced lifeWith flexible work options, wellness allowances, family-friendly spaces, confidential EAP support, paid parental wellness support, and more.

RewardRecognition for your contributionIncluding market-aligned remuneration reviews, our annual awards night, allowances for Ulton services, referral bonuses, retail discounts, and more.

GrowthBuild your confidence and capabilitiesThrough paid study support, leadership pathways, professional development allowances, and support to grow at every stage of your career.

ConnectionA culture built on genuine relationshipsWith team events, celebrations, community involvement, and opportunities to strengthen your bonds with the people around you.

Together, these pillars shape a workplace experience where doing good work feels great.

Learn more about our employee experience at ulton.net/careers

How you can make an impact

We're looking for a Receptionist / Client Services Assistant to join our Fraser Coast Business Services team. In this varied role, you'll provide welcoming front-of-house service while delivering practical administrative support that helps our clients and team stay organised and well supported.

You will:

Welcome clients and visitors, answer incoming calls, and help create a professional and organised front-of-house experience.

Manage incoming and outgoing mail, office correspondence, meeting rooms, calendars and appointments.

Set up new clients, maintain client details and records, and support the processing of new and completed work.

Assist with billing, signed documents, daily lodgements and ATO-related administration.

Prepare reports, meeting agendas and minutes, and maintain CRM and other client information.

Work collaboratively with Client Services Assistants and provide general administrative support across the team.

Help keep the Fraser Coast office and reception area organised, welcoming and running smoothly.

You have:

Strong written and verbal communication skills.

Sound organisational skills and the ability to manage competing priorities.

A high level of attention to detail and discretion when handling confidential information.

A genuine focus on providing excellent service to clients and colleagues.

The ability to build productive working relationships and work collaboratively.

You are:

Friendly, professional and approachable.

Proactive, adaptable and willing to help where needed.

Organised and responsive, with a practical approach to getting things done.

A positive team contributor who supports a respectful workplace culture.

Previous experience is ideal but not essential.