Client Services Assistant and Receptionist (Business Services)

Ulton; Hervey Bay; On-site; AUD 45,000 - 65,000; Full time

Job summary

Ulton is hiring a Receptionist/Client Services Assistant for the Fraser Coast Business Services team. In this role you will welcome clients, answer calls, and create a professional front-of-house experience while providing practical administrative support to keep clients and the team well organised.

You will manage mail, calendars, client records, and assist with billing and document processing. Strong communication, organisation, and a proactive, collaborative approach are essential to help the

Qualifications

• Strong written and verbal communication skills.
• Sound organisational skills and the ability to manage competing priorities.
• A high level of attention to detail and discretion when handling confidential information.
• A genuine focus on providing excellent service to clients and colleagues.
• The ability to build productive working relationships and work collaboratively.
• Friendly, professional and approachable.
• Proactive, adaptable and willing to help where needed.
• Organised and responsive, with a practical approach to getting things done.
• A positive team contributor who supports a respectful workplace culture.
• Previous experience is ideal but not essential.

Responsibilities

• Welcome clients and visitors, answer incoming calls, and help create a professional and organised front-of-house experience.
• Manage incoming and outgoing mail, office correspondence, meeting rooms, calendars and appointments.
• Set up new clients, maintain client details and records, and support the processing of new and completed work.
• Assist with billing, signed documents, daily lodgements and ATO-related administration.
• Prepare reports, meeting agendas and minutes, and maintain CRM and other client information.
• Work collaboratively with Client Services Assistants and provide general administrative support across the team.
• Help keep the Fraser Coast office and reception area organised, welcoming and running smoothly.

Skills

Communication

Organisational skills

Attention to detail

Customer service

Team collaboration

Proactivity

Job description

Client Services Assistant and Receptionist (Business Services)

At Ulton, we recognise that our strength comes from our people, the care they show, the expertise they bring, and the way they support their clients and colleagues. That’s why we’re committed to fostering a working environment where you’ll never feel like just a number. When you work with us, you’ll be valued as a person and supported in ways that make work meaningful, enjoyable, and sustainable.

Our employee experience and benefits program is built around four pillars to set you up for success:

Wellbeing
Support for a healthy, balanced life
With flexible work options, wellness allowances, family-friendly spaces, confidential EAP support, paid parental wellness support, and more.

Reward
Recognition for your contribution
Including market-aligned remuneration reviews, our annual awards night, allowances for Ulton services, referral bonuses, retail discounts, and more.

Growth
Build your confidence and capabilities
Through paid study support, leadership pathways, professional development allowances, and support to grow at every stage of your career.

Connection
A culture built on genuine relationships
With team events, celebrations, community involvement, and opportunities to strengthen your bonds with the people around you.

Together, these pillars shape a workplace experience where doing good work feels great.

How you can make an impact

We're looking for a Receptionist / Client Services Assistant to join our Fraser Coast Business Services team. In this varied role, you'll provide welcoming front-of-house service while delivering practical administrative support that helps our clients and team stay organised and well supported.

You will:

Welcome clients and visitors, answer incoming calls, and help create a professional and organised front-of-house experience.

Manage incoming and outgoing mail, office correspondence, meeting rooms, calendars and appointments.

Set up new clients, maintain client details and records, and support the processing of new and completed work.

Assist with billing, signed documents, daily lodgements and ATO-related administration.

Prepare reports, meeting agendas and minutes, and maintain CRM and other client information.

Work collaboratively with Client Services Assistants and provide general administrative support across the team.

Help keep the Fraser Coast office and reception area organised, welcoming and running smoothly.

You have:

Strong written and verbal communication skills.

Sound organisational skills and the ability to manage competing priorities.

A high level of attention to detail and discretion when handling confidential information.

A genuine focus on providing excellent service to clients and colleagues.

The ability to build productive working relationships and work collaboratively.

You are:

Friendly, professional and approachable.

Proactive, adaptable and willing to help where needed.

Organised and responsive, with a practical approach to getting things done.

A positive team contributor who supports a respectful workplace culture.

Previous experience is ideal but not essential.