Front Desk & Client Services Specialist

Ulton Group; Fraser Coast Regional; Hybrid; AUD 42,000 - 58,000; Full time

Benefits offered by this job

Job summary

Ulton is seeking a friendly Receptionist / Client Services Assistant to join our Fraser Coast Business Services team. You’ll provide welcoming front‑of‑house service and practical administrative support to keep clients and colleagues well organised.

In this permanent full‑time role, you’ll manage calls, mail, diaries, client details, and assist with billing and documentation, contributing to a smooth, professional office environment on the Fraser Coast.

Qualifications

• Strong written and verbal communication skills.
• Sound organisational skills and the ability to manage competing priorities.
• A high level of attention to detail and discretion when handling confidential information.
• A genuine focus on providing excellent service to clients and colleagues.
• The ability to build productive working relationships and work collaboratively.
• Friendly, professional and approachable.
• Proactive, adaptable and willing to help where needed.
• Organised and responsive, with a practical approach to getting things done.
• A positive team contributor who supports a respectful workplace culture.
• Previous experience is ideal but not essential.

Responsibilities

• Welcome clients and visitors, answer incoming calls, and help create a professional and organised front-of-house experience.
• Manage incoming and outgoing mail, office correspondence, meeting rooms, calendars and appointments.
• Set up new clients, maintain client details and records, and support the processing of new and completed work.
• Assist with billing, signed documents, daily lodgements and ATO-related administration.
• Prepare reports, meeting agendas and minutes, and maintain CRM and other client information.
• Work collaboratively with Client Services Assistants and provide general administrative support across the team.
• Help keep the Fraser Coast office and reception area organised, welcoming and running smoothly.

Skills

Strong communication

Verbal communication

Organisational skills

Attention to detail

Customer service

Team collaboration

Friendly/professional

Proactive/adaptable

Organised/responsive

Team player

Experience not required

Education

No formal degree required

Job description

Ulton is seeking a friendly Receptionist / Client Services Assistant to join our Fraser Coast Business Services team. You’ll provide welcoming front‑of‑house service and practical administrative support to keep clients and colleagues well organised.

In this permanent full‑time role, you’ll manage calls, mail, diaries, client details, and assist with billing and documentation, contributing to a smooth, professional office environment on the Fraser Coast.