Front Desk & Client Services Officer

Department of Families, Fairness & Housing VIC; Victoria; On-site; AUD 45,000 - 65,000; Full time

Job summary

Department of Families, Fairness & Housing VIC – Victoria is seeking a Reception Services Officer to be the first point of contact for clients and the public. The role emphasizes clear communication, professional conduct, and delivering accurate information or referrals to the right person or agency.

The position also involves general administrative tasks to support the Area and its operations. A courteous, responsive approach to enquiries will be essential to success in this role.

Qualifications

• Front-line customer service experience preferred.
• Strong verbal and written communication skills.
• Able to provide accurate information and referrals.

Responsibilities

• Provide high-quality telephone and reception counter service, welcoming visitors and callers.
• Identify needs of visitors and callers, determine the required service, and respond or refer appropriately.
• Maintain effective working relationships with staff at all levels and support general administrative tasks as directed.

Skills

Communication

Interpersonal skills

Job description

Department of Families, Fairness & Housing VIC – Victoria is seeking a Reception Services Officer to be the first point of contact for clients and the public. The role emphasizes clear communication, professional conduct, and delivering accurate information or referrals to the right person or agency.

The position also involves general administrative tasks to support the Area and its operations. A courteous, responsive approach to enquiries will be essential to success in this role.