Public Front Desk & Information Advisor

Victorian Department of Families, Fairness & Housing; Ballarat; On-site; AUD 55,000 - 65,000; Full time

Job summary

The Victorian Department of Families, Fairness & Housing is seeking a Reception Services Officer in Ballarat to provide a warm, professional first impression at the front desk. You will assist clients and the public, offer accurate information and referrals, and support colleagues with timely service.

Key duties include handling telephone and counter enquiries, identifying service needs, and maintaining courteous, efficient interactions across the department to help people connect with the right

Qualifications

• Strong communication and interpersonal skills.
• Ability to assist clients and the public with accurate information.
• Ability to refer to the right person or agency.

Responsibilities

• Deliver high-quality telephone and reception counter service to clients and the general public in a welcoming and professional manner.
• Attend enquiries by assessing the service required and providing the appropriate response.
• Maintain effective working relationships and liaise with staff at all levels.

Skills

Communication skills

Interpersonal skills

Customer service

Job description

The Victorian Department of Families, Fairness & Housing is seeking a Reception Services Officer in Ballarat to provide a warm, professional first impression at the front desk. You will assist clients and the public, offer accurate information and referrals, and support colleagues with timely service.

Key duties include handling telephone and counter enquiries, identifying service needs, and maintaining courteous, efficient interactions across the department to help people connect with the right