Reception Services Officer (Multiple Positions)

Department of Families, Fairness & Housing VIC; Ballarat; On-site; AUD 45,000 - 60,000; Full time

Job summary

Department of Families, Fairness & Housing VIC in Ballarat is seeking a friendly Reception Services Officer to provide a welcoming front-desk experience. You will handle inquiries from clients, service providers and the general public, refer to the right contact, and support colleagues with accurate information.

This role emphasises clear communication, professionalism and timely responses, with screening and basic administration tasks to keep the office running smoothly at Ballarat Central.

Responsibilities

• Deliver a high-quality telephone and reception counter service to clients, service providers and members of the public by maintaining a welcoming and professional manner.
• Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
• Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.

Job description

Reception Services Officer (Multiple Positions)

Department of Families, Fairness & Housing VIC – Ballarat Central VIC

The Reception Services Officer is a critical position, providingthe first impression of theDepartment of Families, Fairness and Housing.Utilising good communication and interpersonal skills, Reception Services Officersfulfil a crucial role in assisting clients, thegeneral publicand other service providers with the purpose of their contact and providingaccurate, up to date information ora referralto the right person/agency.

Reception Services Officers alsoundertakegeneral administrativetaskstosupport theArea.

ACCOUNTABILITIES INCLUDE

• As part of a team, deliver a high-quality telephone and reception counter service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
• Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
• Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)