Front Desk & Community Services Officer (Part-Time)

Department of Families Fairness and Housing; Portland; On-site; AUD 62,000 - 80,000; Part time

Job summary

The Department of Families, Fairness and Housing is seeking a dedicated Reception Services Officer for the Portland office. The role is 0.5 FTE, part-time, ongoing, delivering frontline telephone and front reception support to clients and service providers in the Wimmera South West region.

You will engage with diverse individuals, greet visitors, and provide accurate information and referrals while maintaining records and contributing to service delivery improvements.

Qualifications

• Strong communication and interpersonal skills.
• Demonstrated customer service experience.
• Ability to assess enquiries and provide information/referrals.
• Proficiency in using information and communication technology systems.
• Ability to work effectively as part of a team.
• Strong organizational skills with attention to detail.

Responsibilities

• Deliver high-quality telephone and reception counter service to clients and service providers.
• Greet and acknowledge visitors and callers, establish purpose of contact and provide referrals.
• Assist distressed or confrontational clients with empathy and professionalism, following security procedures.
• Maintain effective relationships and liaise with staff at all levels across the department.
• Utilize ICT systems to support service delivery.
• Provide administrative support as needed to support operations.
• Maintain accurate records of activities, client contacts, and referrals per policy.
• Contribute to policy and process development of the Reception Services team.
• Work collaboratively to deliver timely customer service.

Skills

Strong communication

Interpersonal skills

Customer service

Assess enquiries

ICT systems

Teamwork

Organizational skills

Calm under pressure

Privacy & information security

Job description

The Department of Families, Fairness and Housing is seeking a dedicated Reception Services Officer for the Portland office. The role is 0.5 FTE, part-time, ongoing, delivering frontline telephone and front reception support to clients and service providers in the Wimmera South West region.

You will engage with diverse individuals, greet visitors, and provide accurate information and referrals while maintaining records and contributing to service delivery improvements.