Reception Services Officer (Multiple Positions)

Victorian Department of Families, Fairness & Housing; Ballarat; Sur place; AUD 55 000 - 65 000; Plein temps

Résumé du poste

The Victorian Department of Families, Fairness & Housing is seeking a Reception Services Officer in Ballarat to provide a warm, professional first impression at the front desk. You will assist clients and the public, offer accurate information and referrals, and support colleagues with timely service.

Key duties include handling telephone and counter enquiries, identifying service needs, and maintaining courteous, efficient interactions across the department to help people connect with the right

Qualifications

• Strong communication and interpersonal skills.
• Ability to assist clients and the public with accurate information.
• Ability to refer to the right person or agency.

Responsabilités

• Deliver high-quality telephone and reception counter service to clients and the general public in a welcoming and professional manner.
• Attend enquiries by assessing the service required and providing the appropriate response.
• Maintain effective working relationships and liaise with staff at all levels.

Connaissances

Communication skills

Interpersonal skills

Customer service

Description du poste

THE ROLE

The Reception Services Officer is a critical position, providing the first impression of the Department of Families, Fairness and Housing. Utilising good communication and interpersonal skills, Reception Services Officers fulfil a crucial role in assisting clients, the general public and other service providers with the purpose of their contact and providing accurate, up to date information or a referral to the right person/agency. Reception Services Officers also undertake general administrative tasks to support the Area.

Accountabilities Include

• As part of a team, deliver a high-quality telephone and reception counter service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.


• Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.


• Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.