Part-Time Community Reception & Helpdesk Officer

Victorian Department of Families, Fairness & Housing; Portland; Presencial; AUD 62.000 - 80.000; A tiempo parcial

Descripción de la vacante

Victorian Department of Families, Fairness & Housing seeks a dedicated Reception Services Officer for our Portland office. The role provides essential first-contact support to clients, the public, and service providers, delivering high-quality customer service via telephone and front desk.

The part-time (0.5 FTE, negotiable) ongoing position emphasizes welcoming, professional conduct, accuracy in record-keeping, and teamwork within the Wimmera South West team, contributing to community wellbeing.

Formación

• Frontline customer service experience desirable.
• Ability to assess inquiries and provide clear information or referrals.
• Proficiency with information and communication technology systems.
• Strong interpersonal and teamwork skills.
• Attention to privacy, confidentiality, and record-keeping requirements.

Responsabilidades

• Deliver high-quality telephone and front-desk service to clients and visitors.
• Greet visitors, identify purpose of contact, and provide referrals as needed.
• Support distressed individuals with empathy and professionalism, applying security procedures when required.
• Maintain relationships with staff across the department and assist with service delivery.
• Use ICT systems to support daily operations and record interactions accurately.
• Provide administrative support to the Portland Office team.

Conocimientos

Communication

Customer service

Enquiry assessment

ICT proficiency

Teamwork

Record keeping

Calm under pressure

Privacy awareness

Descripción del empleo

Victorian Department of Families, Fairness & Housing seeks a dedicated Reception Services Officer for our Portland office. The role provides essential first-contact support to clients, the public, and service providers, delivering high-quality customer service via telephone and front desk.

The part-time (0.5 FTE, negotiable) ongoing position emphasizes welcoming, professional conduct, accuracy in record-keeping, and teamwork within the Wimmera South West team, contributing to community wellbeing.