Reception & Public Services Specialist

Department of Families, Fairness & Housing VIC; Ballarat; On-site; AUD 45,000 - 60,000; Full time

Job summary

Department of Families, Fairness & Housing VIC in Ballarat is seeking a friendly Reception Services Officer to provide a welcoming front-desk experience. You will handle inquiries from clients, service providers and the general public, refer to the right contact, and support colleagues with accurate information.

This role emphasises clear communication, professionalism and timely responses, with screening and basic administration tasks to keep the office running smoothly at Ballarat Central.

Responsibilities

• Deliver a high-quality telephone and reception counter service to clients, service providers and members of the public by maintaining a welcoming and professional manner.
• Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
• Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.

Job description

Department of Families, Fairness & Housing VIC in Ballarat is seeking a friendly Reception Services Officer to provide a welcoming front-desk experience. You will handle inquiries from clients, service providers and the general public, refer to the right contact, and support colleagues with accurate information.

This role emphasises clear communication, professionalism and timely responses, with screening and basic administration tasks to keep the office running smoothly at Ballarat Central.