Reception Services Officer

Department of Families, Fairness & Housing VIC; Ballarat; On-site; AUD 55,000 - 65,000; Full time

Job summary

Department of Families, Fairness & Housing VIC in Ballarat seeks a Reception Services Officer to provide a welcoming, high-quality front-line service to clients, the general public and partner agencies.

Using strong communication and interpersonal skills, you will manage inquiries, provide accurate information, and route requests to the right person, while supporting general administrative tasks and maintaining a professional front desk.

Qualifications

• Good communication and interpersonal skills.
• Assist clients, the general public and other service providers with the purpose of their contact.

Responsibilities

• Deliver a high-quality telephone and reception counter service to clients, service providers and the public in a welcoming, professional manner.
• Attend to each enquiry by determining the visit or call purpose and provide the appropriate response.
• Maintain effective working relationships with staff at all levels.

Skills

Communication

Interpersonal skills

Job description

Department of Families, Fairness & Housing VIC – Ballarat VIC

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
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on the ad.

THE ROLE

The Reception Services Officer is a critical position, providingthe first impression of theDepartment of Families, Fairness and Housing.Utilising good communication and interpersonal skills,Reception Services Officersfulfil a crucial role in assisting clients, thegeneral publicand other service providers with the purpose of their contact and providingaccurate, up to date information ora referralto the right person/agency.

Reception Services Officers alsoundertakegeneral administrativetaskstosupport theArea.

ACCOUNTABILITIES INCLUDE

• As part of a team, deliver a high-quality telephone and reception counter service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
• Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
• Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.

Please open the position description to read more.

Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.