Community Front Desk & Support Officer

Department of Families Fairness and Housing; Shire of Northern Grampians; Presencial; AUD 31.000 - 40.000; A tiempo parcial

Descripción de la vacante

The Department of Families, Fairness and Housing is seeking a dedicated Reception Services Officer to join our Wimmera South West team in Portland. This critical position serves as the first point of contact for our department, providing essential support to clients, the general public, and service providers across our diverse community.

As a Reception Services Officer, you will play a vital role in creating a welcoming and professional environment while delivering high-quality customer service

Formación

• Excellent communication and interpersonal skills with the public
• Customer service experience with a welcoming manner
• Ability to assess enquiries and provide information, referrals or responses
• Proficiency with information and communication technology systems
• Ability to work as part of a team and maintain records accurately
• Understanding of privacy and information security requirements

Responsabilidades

• Deliver high-quality telephone and front desk service to clients and visitors
• Greet visitors promptly and determine purpose of contact
• Assist distressed or difficult callers with empathy and professionalism
• Maintain effective relationships with staff and stakeholders
• Use ICT systems to support service delivery and record keeping
• Provide administrative support as directed to operations

Conocimientos

Communication

Customer service

Enquiry assessment

ICT proficiency

Teamwork

Record-keeping

Privacy & confidentiality

Descripción del empleo

The Department of Families, Fairness and Housing is seeking a dedicated Reception Services Officer to join our Wimmera South West team in Portland. This critical position serves as the first point of contact for our department, providing essential support to clients, the general public, and service providers across our diverse community.

As a Reception Services Officer, you will play a vital role in creating a welcoming and professional environment while delivering high-quality customer service