Front Desk & Client Services Officer

Department of Families, Fairness & Housing VIC; Ballarat; On-site; AUD 55,000 - 65,000; Full time

Job summary

Department of Families, Fairness & Housing VIC in Ballarat seeks a Reception Services Officer to provide a welcoming, high-quality front-line service to clients, the general public and partner agencies.

Using strong communication and interpersonal skills, you will manage inquiries, provide accurate information, and route requests to the right person, while supporting general administrative tasks and maintaining a professional front desk.

Qualifications

• Good communication and interpersonal skills.
• Assist clients, the general public and other service providers with the purpose of their contact.

Responsibilities

• Deliver a high-quality telephone and reception counter service to clients, service providers and the public in a welcoming, professional manner.
• Attend to each enquiry by determining the visit or call purpose and provide the appropriate response.
• Maintain effective working relationships with staff at all levels.

Skills

Communication

Interpersonal skills

Job description

Department of Families, Fairness & Housing VIC in Ballarat seeks a Reception Services Officer to provide a welcoming, high-quality front-line service to clients, the general public and partner agencies.

Using strong communication and interpersonal skills, you will manage inquiries, provide accurate information, and route requests to the right person, while supporting general administrative tasks and maintaining a professional front desk.