Reception Services Team Lead - Elevate Client Experience

State Government of Victoria, Australia; City of Melbourne; Sur place; AUD 90 000 - 110 000; Plein temps

Résumé du poste

Department of Families, Fairness and Housing (DFFH) Victoria seeks a Team Leader, Reception Services to manage the Reception Services team and ensure high-quality, face-to-face and telephone customer service in a fast-paced environment. You will guide staff, provide up-to-date information, and refer clients to the right agency.

Collaborating across the Area and Division, you will drive improvements in client service by establishing protocols, training, and client-focused processes.

Qualifications

• Experience leading frontline teams in a public sector or customer service setting.
• Strong communication and interpersonal skills to guide clients and staff.
• Proven ability to deliver quality customer service in a fast-paced environment.
• Australian Citizen, Permanent Resident or valid work visa required.

Responsabilités

• Lead a small team delivering authoritative frontline advice and referrals.
• Oversee frontline client contact protocols and processes in Reception Services.
• Allocate resources to meet service delivery goals and expectations.

Connaissances

Team leadership

Communication

Interpersonal skills

Customer service

Description du poste

Department of Families, Fairness and Housing (DFFH) Victoria seeks a Team Leader, Reception Services to manage the Reception Services team and ensure high-quality, face-to-face and telephone customer service in a fast-paced environment. You will guide staff, provide up-to-date information, and refer clients to the right agency.

Collaborating across the Area and Division, you will drive improvements in client service by establishing protocols, training, and client-focused processes.