Front Desk & Client Services Officer

Victorian Government - Department of Families, Fairness, and Housing; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Job summary

Victorian Government - Department of Families, Fairness and Housing in Melbourne is seeking a Reception Services Officer to be the first point of contact, delivering courteous front-desk support and accurate information to clients, service providers and the public.

You will respond to enquiries by phone and in person, refer to the correct team, and maintain a welcoming, professional environment while supporting the office with general administration and data handling as required.

Qualifications

• Clear and courteous communication with the public and staff.
• Professional demeanour in person and over the phone.
• Ability to follow procedures and refer to the right service areas.

Responsibilities

• Deliver high-quality telephone and reception counter service to clients and the public.
• Attend appropriately to each enquiry, assess service required and provide the appropriate response.
• Maintain effective working relationships and liaise with staff at all levels.

Skills

Communication skills

Interpersonal skills

Customer service

Job description

Victorian Government - Department of Families, Fairness and Housing in Melbourne is seeking a Reception Services Officer to be the first point of contact, delivering courteous front-desk support and accurate information to clients, service providers and the public.

You will respond to enquiries by phone and in person, refer to the correct team, and maintain a welcoming, professional environment while supporting the office with general administration and data handling as required.