Reception Services Officer

Victorian Government - Department of Families, Fairness, and Housing; Victoria; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Victorian Government - Department of Families, Fairness and Housing is seeking a Reception Services Officer to be the first point of contact for clients, the public and service providers. The role emphasizes delivering accurate information, directing inquiries, and maintaining a welcoming and professional reception environment.

As part of a team, you will handle enquiries, coordinate with colleagues, and support office administration.

Responsibilities

• Deliver a high-quality telephone and reception service to clients, service providers and the public in a welcoming, professional manner.
• Acknowledge all visitors and callers and respond promptly to their needs.
• Maintain effective working relationships and liaise with staff at all levels.
• Assess the purpose of visits or calls and provide appropriate information or referrals.

Job description

THE ROLEThe Reception Services Officer is a critical position within the office because it gives the first impression of the organisation. It fulfils a crucial role in assisting client, the general public and other service providers with the purpose of their contact and ensuring they are provided with accurate, up to date information or referred to the right person/agency. Additional administrative duties as may be accommodated alongside the reception functions and workload.ACCOUNTABILITIES INCLUDEAs part of a team, deliver a high-quality telephone and reception service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.Please open the position description to read more.HOW TO APPLYApplicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Please apply to submit your interest in this position.