Reception Services Officer

Victorian Government; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

Department of Families, Fairness and Housing is seeking a Reception Services Officer in Melbourne. You will provide first contact with clients, the public and service providers, delivering accurate information and referrals as needed.

The role involves general administrative tasks and supporting the Area. Applicants must be Australian citizens or permanent residents, or hold a valid work visa, with pre-employment screening including a police check.

Qualifications

• Provide high quality telephone and reception counter service to clients and visitors.
• Attend appropriately to enquiries by identifying purpose and directing to the right service.
• Maintain effective working relationships across staff levels.

Responsibilities

• Deliver a high quality telephone and reception counter service to clients and visitors.
• Attend to each enquiry by identifying purpose, assessing service required and providing appropriate response.
• Maintain effective working relationships with all staff levels.

Skills

Telephone service

Reception skills

Customer service

Job description

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.
Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.
We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.
We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities.
If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don't hesitate to get in touch with the contact person listed
on the ad.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

The Reception Services Officer is a critical position, providing the first impression of the Department of Families, Fairness and Housing. Utlising good communication and interpersonal skills, Reception Services Officers fulfil a crucial role in assisting clients, the general public and other service providers with the purpose of their contact and providing accurate, up to date information or a referral to the right person/agency.

Reception Services Officers also undertake general administrative tasks as directed to support the Area.

ACCOUNTABILITIES INCLUDE

• As part of a team, deliver a high quality telephone and reception counter service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
• Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
• Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.

Please open the position description to read more.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Applications close Wednesday 4 November 2026 at 11.59pm