Front Desk & Information Officer - Flexible Public Service

Victorian Government; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

Department of Families, Fairness and Housing is seeking a Reception Services Officer in Melbourne. You will provide first contact with clients, the public and service providers, delivering accurate information and referrals as needed.

The role involves general administrative tasks and supporting the Area. Applicants must be Australian citizens or permanent residents, or hold a valid work visa, with pre-employment screening including a police check.

Qualifications

• Provide high quality telephone and reception counter service to clients and visitors.
• Attend appropriately to enquiries by identifying purpose and directing to the right service.
• Maintain effective working relationships across staff levels.

Responsibilities

• Deliver a high quality telephone and reception counter service to clients and visitors.
• Attend to each enquiry by identifying purpose, assessing service required and providing appropriate response.
• Maintain effective working relationships with all staff levels.

Skills

Telephone service

Reception skills

Customer service

Job description

Department of Families, Fairness and Housing is seeking a Reception Services Officer in Melbourne. You will provide first contact with clients, the public and service providers, delivering accurate information and referrals as needed.

The role involves general administrative tasks and supporting the Area. Applicants must be Australian citizens or permanent residents, or hold a valid work visa, with pre-employment screening including a police check.