Front Desk Admin Officer - Aged Care Support

UnitingCare Health Pty Ltd.; Caloundra; On-site; AUD 37,000 - 50,000; Part time

Benefits offered by this job

Not-for-profit salary packaging

Penalties & allowances

Job summary

BlueCare is seeking an Administration Officer at the Caloundra Aged Care Facility to provide high-quality front-of-house support and administration. The role is permanent part-time, with fixed rostered shifts (Mon-Tue-Wed or Wed-Thu-Fri) and a starting hourly rate of $31.63 plus Super and Not-for-Profit Salary Packaging.

The successful candidate will handle reception, calls, emails, and key admin processes, ensuring residents receive a professional and courteous service.

Qualifications

• Proven experience in administration and office support roles.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and administrative systems.
• Strong organisational and time management skills.
• Experience in aged care or healthcare (highly regarded).
• Certificate III or IV in Business Administration (desirable).

Responsibilities

• Provide reception coverage and create a welcoming front-of-house environment.
• Manage phone calls, emails, enquiries and visitor entry requirements.
• Act as the first point of contact for residents, families and visitors.
• Provide administrative support including preparing correspondence, reports, agendas and minutes.
• Support resident administration processes including admissions, records and reporting.
• Assist with accounts administration, including invoice processing.
• Organise diaries, meetings, appointments and travel arrangements.
• Respond to feedback and complaints professionally and escalate where required.
• Ensure confidentiality, privacy and handling of sensitive information.
• Work collaboratively with staff to support smooth operations and a positive resident experience.

Skills

Administration experience

Customer service

Communication skills

Organisational skills

Time management

Reception duties

Education

Certificate III/IV in Business Administration

Tools

Microsoft Office

Job description

BlueCare is seeking an Administration Officer at the Caloundra Aged Care Facility to provide high-quality front-of-house support and administration. The role is permanent part-time, with fixed rostered shifts (Mon-Tue-Wed or Wed-Thu-Fri) and a starting hourly rate of $31.63 plus Super and Not-for-Profit Salary Packaging.

The successful candidate will handle reception, calls, emails, and key admin processes, ensuring residents receive a professional and courteous service.