Aged Care Administration & Front Desk Lead

Blue Care; Bli Bli; Sur place; AUD 39 000 - 50 000; Temps partiel

Avantages offerts par ce poste

Salary packaging (Not-for-Profit)

Penalties & Allowances

Not-for-Profit Salary Packaging

Résumé du poste

BlueCare is seeking an Administration Officer at the Bli Bli Aged Care Facility to provide high-quality administrative and front‑of‑house support. You will manage reception, handle calls, emails and visitor entry, and support resident administration including admissions and records.

You will work under the Residential Service Manager and contribute to a resident‑centred service with confidential handling of sensitive information and professional client interactions.

Qualifications

• Proven experience in administration and office support roles.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and administrative systems.
• Strong organisational and time management skills.
• Ability to manage competing priorities and work independently.
• Experience in aged care or healthcare is highly regarded.
• Certificate III or IV in Business Administration is desirable.
• Confidence to satisfy probity checks required by legislation or policies.

Responsabilités

• Provide reception coverage and a welcoming front-of-house environment.
• Manage calls, emails, enquiries and visitors.
• Assist residents, families and visitors as the first point of contact.
• Prepare correspondence, reports, agendas and minutes.
• Support admissions, records and reporting for residents.
• Process invoices and assist with accounts administration.
• Organise diaries, meetings and travel arrangements.
• Respond to feedback and complaints with professionalism and escalate when needed.
• Maintain confidentiality of sensitive information.
• Collaborate with staff to support smooth operations and resident experience.

Connaissances

Reception

Customer service

Microsoft Office

Organisation

Prioritisation

Communication

Formation

Certificate III/IV in Business Administration

Outils

Administrative systems

Description du poste

BlueCare is seeking an Administration Officer at the Bli Bli Aged Care Facility to provide high-quality administrative and front‑of‑house support. You will manage reception, handle calls, emails and visitor entry, and support resident administration including admissions and records.

You will work under the Residential Service Manager and contribute to a resident‑centred service with confidential handling of sensitive information and professional client interactions.