Administration Officer

Family and Disability Services; Caloundra; On-site; AUD 36,000 - 51,000; Part time

Benefits offered by this job

Salary packaging

Not-for-profit salary packaging

Penalties & allowances

Job summary

BlueCare Caloundra Aged Care Facility is seeking an Administration Officer to provide welcoming front‑of‑house support and accurate administrative services. You will handle calls, emails and visitor entry, assist with resident records, reports and minutes, and support accounts and diary management.

Strong communication, organisation and a customer‑focused approach in a care setting are essential. Permanent part-time role (45 hours per fortnight) with a near-hourly rate of $31.63 plus Super,

Qualifications

• Proven experience in administration and office support roles.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and administrative systems.
• Strong organisational and time management skills.
• Ability to manage competing priorities and work independently.
• Experience in aged care or healthcare (highly regarded).
• Certificate III or IV in Business Administration (desirable).
• Confidence to satisfy probity checks required by legislation or policies.

Responsibilities

• Provide reception coverage and create a welcoming, inclusive front-of-house environment.
• Manage phone calls, emails, enquiries and visitor entry requirements.
• Act as the first point of contact for residents, families and visitors.
• Provide administrative support including preparing correspondence, reports, agendas and minutes.
• Support resident administration processes including admissions, records and reporting.
• Assist with accounts administration, including invoice processing.
• Organise diaries, meetings, appointments and travel arrangements.
• Respond to feedback and complaints with professionalism and elevate where required.
• Ensure confidentiality, privacy and accurate handling of sensitive information.
• Work collaboratively with staff to support smooth operations and a positive resident experience.

Skills

Reception

Customer service

Microsoft Office

Time management

Prioritization

Aged care experience

Education

Certificate III/IV in Business Administration

Job description

Administration Officer | BlueCare | Caloundra Aged Care Facility

Employment Term: Permanent part time

Roster: 45 hours per fortnight - Either Monday, Tuesday & Wednesday (8am to 4pm) or Wednesday, Thursday & Friday (8am to 4pm) Please clearly note upon application your availability for these shifts, Unfortunately we cannot be flexible on start and finish times or the days selected.

Location: Caloundra Aged Care Facility

Remuneration: $31.63 per hour + Super + Not for Profit Salary Packaging + Penalties & Allowances

Make a meaningful difference with BlueCare

We're looking for someone who wants to build meaningful relationships and make a difference in the lives of others - through small moments that leave big impacts.

About the role:

• Provide reception coverage and create a welcoming, inclusive front-of-house environment
• Manage phone calls, emails, enquiries and visitor entry requirements
• Act as the first point of contact for residents, families and visitors
• Provide administrative support including preparing correspondence, reports, agendas and minutes
• Support resident administration processes including admissions, records and reporting
• Assist with accounts administration, including invoice processing
• Organise diaries, meetings, appointments and travel arrangements
• Respond to feedback and complaints with professionalism and elevate where required
• Ensure confidentiality, privacy and accurate handling of sensitive information
• Work collaboratively with staff to support smooth operations and a positive resident experience

Role requirements:

• Proven experience in administration and office support roles
• Strong customer service and communication skills
• Proficiency in Microsoft Office and administrative systems
• Strong organisational and time management skills
• Ability to manage competing priorities and work independently
• Experience in aged care or healthcare (highly regarded)
• Certificate III or IV in Business Administration (desirable)
• Confidence to satisfy the relevant probity checks required by legislation or policies

We warmly encourage applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, people living with disability, and people of all genders and identities.

Employee Benefits:

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference
• BlueCare is proudly part of the UnitingCare Family, we'd love you to be too
• Joining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple -everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orienta