Founding APAC Enterprise CSM

Accord Software, Inc.; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Ivo, an AI-driven contract technology company, is seeking a Founding APAC Enterprise Customer Success Manager for its Australian office. You will onboard, support, and scale APAC enterprise customers, becoming a trusted advisor across regions and business units.

You will lead trainings, executive briefings, and value-based engagements while driving product adoption and renewal momentum for large, multinational clients.

Qualifications

• 5–10 years in a SaaS enterprise customer success or account management role.
• Experience with enterprise customers (10,000+ employees preferred).
• Exceptional communication and interpersonal skills.
• Strong understanding of CS strategies, retention, and value-based selling.

Responsibilities

• Lead onboarding and success planning for customers with tailored goals.
• Serve as primary contact for enterprise inquiries and resolutions.
• Own accounts as quarterback, driving long-term retention and advocacy.
• Provide product demos and guide best practices in legal AI.
• Develop resources and conduct business reviews with leaders.
• Create and execute enterprise CS plans to secure renewals and upsells.
• Demonstrate deep understanding of customer problems and value.
• Build relationships across portfolios and manage escalations.
• Drive platform usage and adoption across customer engagements.
• Voice customer feedback to internal teams to address challenges.

Skills

SaaS Enterprise CS

Enterprise accounts

Excellent communication

Value-based selling

Job description

Ivo, an AI-driven contract technology company, is seeking a Founding APAC Enterprise Customer Success Manager for its Australian office. You will onboard, support, and scale APAC enterprise customers, becoming a trusted advisor across regions and business units.

You will lead trainings, executive briefings, and value-based engagements while driving product adoption and renewal momentum for large, multinational clients.