Founding APAC Enterprise Customer Success Manager

Ivo AI Inc; Sydney; Presencial; AUD 150 000 - 210 000; Tempo integral

Resumo da oferta

Ivo is seeking a Founding APAC Enterprise Customer Success Manager for our Australian office. You will onboard and support large APAC customers, act as the trusted advisor, and help drive renewals and upsells while shaping Ivo’s APAC presence.

You will own customer success plans, provide product demonstrations, coordinate with stakeholders across regions, and ensure scalable, high-value adoption of our AI-driven contracting platform.

Qualificações

• 5-10 years of experience in a SaaS enterprise customer success or account management role.
• Experience working with enterprise customers (businesses with >10,000 employees) is a strong plus.
• Excellent communication and interpersonal skills: presentable, confident, and value-driven in relationships.
• Strong understanding of customer success strategies, retention planning, and value-based selling techniques.

Responsabilidades

• Lead onboarding and success planning for enterprise customers.
• Act as primary contact for enterprise customer inquiries and resolve issues for optimal product usage.
• Own accounts and drive long-term retention and renewals; quarterback for assigned accounts.

Conhecimentos

SaaS CS

Account management

Communication skills

Value-based selling

Retention planning

Descrição da oferta de emprego

Ivo is seeking a Founding APAC Enterprise Customer Success Manager for our Australian office. You will onboard and support large APAC customers, act as the trusted advisor, and help drive renewals and upsells while shaping Ivo’s APAC presence.

You will own customer success plans, provide product demonstrations, coordinate with stakeholders across regions, and ensure scalable, high-value adoption of our AI-driven contracting platform.