Founding APAC Enterprise CSM — Onboard, Grow, Advocate

Ivo; Australia; On-site; AUD 140,000 - 200,000; Full time

Job summary

Ivo is hiring the Founding APAC Enterprise Customer Success Manager for our Australian office. You will onboard, support, and scale APAC enterprise customers, acting as a trusted advisor and quarterback for large clients across regions and business units.

You will lead onboarding, education, and success planning, driving adoption, renewals, and strategic reviews with key stakeholders to ensure long-term value and growth in the APAC market.

Qualifications

• 5–10 years in a SaaS enterprise customer success or account management role.
• Experience with enterprise clients (10,000+ employees) is a strong plus.
• Exceptional communication and relationship-building skills.
• Strong understanding of retention, value-based selling and CS strategies.

Responsibilities

• Lead onboarding and success planning for APAC enterprise customers.
• Act as primary CS contact, ensuring timely resolutions and optimal product usage.

Skills

Enterprise SaaS

Customer Success

Account Management

Communication

Job description

Ivo is hiring the Founding APAC Enterprise Customer Success Manager for our Australian office. You will onboard, support, and scale APAC enterprise customers, acting as a trusted advisor and quarterback for large clients across regions and business units.

You will lead onboarding, education, and success planning, driving adoption, renewals, and strategic reviews with key stakeholders to ensure long-term value and growth in the APAC market.