Enterprise Customer Success Manager

4Twenty Consulting; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

4Twenty Consulting is partnering with a high-growth AI-powered SaaS business to lead enterprise Customer Success across ANZ. This strategic role focuses on orchestrating complex software rollouts, building structured success plans and delivering measurable value to executives, operators and technical stakeholders.

You will own relationships with major enterprise customers, drive adoption, retention and expansion, coordinate with Sales, Product, Engineering and Support, and help shape the APAC CS

Qualifications

• Enterprise SaaS CS experience in large-scale environments.
• Proven track record delivering value to executive stakeholders.
• Experience leading multi-stakeholder deployments across regions.
• Strong commercial judgment and strategic planning abilities.
• Ability to translate technology into measurable business outcomes.

Responsibilities

• Own relationships with major enterprise customers across ANZ.
• Build customer success, adoption and change-management plans.
• Drive usage across large and distributed user groups.
• Manage executive, operational and technical stakeholders.
• Run strategic business reviews focused on value, risk and growth.
• Help customers adopt newly launched AI capabilities.
• Monitor customer health, product usage and engagement.
• Identify risks early and coordinate resolution plans.
• Support renewal readiness and enterprise retention.
• Identify expansion opportunities across projects and business units.
• Partner closely with Sales, Product, Engineering and Support.
• Help build scalable Customer Success playbooks for APAC.

Skills

Enterprise SaaS CS

Complex enterprise deployments

Executive engagement

Commercial judgment

Strategic account planning

Multi-location coordination

Change management

Job description

4Twenty Consulting is partnering with a high-growth AI-powered SaaS business transforming how major construction and infrastructure organisations manage visual project data.

Its platform creates a digital record of projects, helping teams monitor progress remotely, improve coordination and resolve issues faster. A newly launched AI capability also enables customers to search and interact with years of project data in seconds.

The company works exclusively with major enterprise customers, including construction groups, infrastructure providers, government organisations and asset owners generating more than $1 billion in annual revenue.

The role

This is a strategic enterprise role, not relationship management. You will lead complex rollouts across multiple projects and business units, build structured success plans and demonstrate measurable value to executive, operational and technical stakeholders.

What you’ll be doing

• Own relationships with major enterprise customers across ANZ
• Build customer success, adoption and change-management plans
• Drive usage across large and distributed user groups
• Manage executive, operational and technical stakeholders
• Run strategic business reviews focused on value, risk and growth
• Help customers adopt newly launched AI capabilities
• Monitor customer health, product usage and engagement
• Identify risks early and coordinate resolution plans
• Support renewal readiness and enterprise retention
• Identify expansion opportunities across projects and business units
• Partner closely with Sales, Product, Engineering and Support
• Help build scalable Customer Success playbooks for APAC

What we’re looking for

Enterprise SaaS Customer Success experience is non-negotiable.

You must have managed complex enterprise customers and led major software rollouts across Australia and New Zealand.

You will ideally bring:

• Experience leading complex, multi-stakeholder deployments
• A track record across adoption, retention, renewals and expansion
• Experience working across multiple locations, teams and business units
• Confidence engaging senior executives and technical stakeholders
• Strong commercial judgement and strategic account planning skills
• The ability to translate technology into measurable business outcomes
• A proactive and structured approach suited to a high-growth company

An understanding of the construction industry would be a bonus, but it is not essential.

• Join a high-growth AI-powered SaaS company with strong product-market fit
• Work exclusively with major enterprise customers
• Support organisations generating more than $1 billion in annual revenue
• Work across some of Australia’s largest construction and infrastructure projects
• Help customers adopt genuinely differentiated AI technology
• Join a Global business expected to more than double over the next two years
• Play a visible role across adoption, retention and commercial growth
• Influence how Enterprise Customer Success is built across APAC
• Partner directly with regional leadership, Product and Engineering

This is an opportunity to lead complex enterprise rollouts, work with some of the region’s largest organisations and help shape the APAC Customer Success function of a rapidly scaling AI business.