Strategic Enterprise CS Lead - AI SaaS (APAC)

4Twenty Consulting; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

4Twenty Consulting is partnering with a high-growth AI-powered SaaS business to lead enterprise Customer Success across ANZ. This strategic role focuses on orchestrating complex software rollouts, building structured success plans and delivering measurable value to executives, operators and technical stakeholders.

You will own relationships with major enterprise customers, drive adoption, retention and expansion, coordinate with Sales, Product, Engineering and Support, and help shape the APAC CS

Qualifications

• Enterprise SaaS CS experience in large-scale environments.
• Proven track record delivering value to executive stakeholders.
• Experience leading multi-stakeholder deployments across regions.
• Strong commercial judgment and strategic planning abilities.
• Ability to translate technology into measurable business outcomes.

Responsibilities

• Own relationships with major enterprise customers across ANZ.
• Build customer success, adoption and change-management plans.
• Drive usage across large and distributed user groups.
• Manage executive, operational and technical stakeholders.
• Run strategic business reviews focused on value, risk and growth.
• Help customers adopt newly launched AI capabilities.
• Monitor customer health, product usage and engagement.
• Identify risks early and coordinate resolution plans.
• Support renewal readiness and enterprise retention.
• Identify expansion opportunities across projects and business units.
• Partner closely with Sales, Product, Engineering and Support.
• Help build scalable Customer Success playbooks for APAC.

Skills

Enterprise SaaS CS

Complex enterprise deployments

Executive engagement

Commercial judgment

Strategic account planning

Multi-location coordination

Change management

Job description

4Twenty Consulting is partnering with a high-growth AI-powered SaaS business to lead enterprise Customer Success across ANZ. This strategic role focuses on orchestrating complex software rollouts, building structured success plans and delivering measurable value to executives, operators and technical stakeholders.

You will own relationships with major enterprise customers, drive adoption, retention and expansion, coordinate with Sales, Product, Engineering and Support, and help shape the APAC CS